Stage 1 - The Initial Brief
Please make an appointment to come and visit one of our designers with your room dimensions and your wish-list for the project. As much information is taken to establish your individual requirements for the space in terms of function, aesthetics and budget. Appliances and finishes will be discussed broadly, but no specific decisions need to be made at this point.
Stage 2 - Presentation of Proposals
During the second meeting in the showroom, your appointed designer will present our proposals for your kitchen with drawings and a guide quotation. This quotation is valid for 14 days.
With a detailed explanation and discussion of the layout, you will gain a clear understanding of our ideas and recommendations together with the rationale behind them.
By the end of the meeting, we hope that you have enough information to decide to proceed to the next stage.
At this point, if you wish us to proceed further by releasing the drawings, amending the designs or arranging site visits, we will ask you for a small financial commitment in the form of an initial design fee. The design fee will be credited against the total cost of the project should you place an order, but it is non-refundable should you decide not to proceed.
Stage 3 - Refining the Design
Once the design fee has been received, we will work with you to refine your design during which time we will be happy to discuss in detail the types of finishes you want, the appliances that best suit your kitchen and we will finalise the layouts with you.
Our surveyor will visit your site to verify our expectations of timing and the preparation of the space and services your contractor will need to provide for the kitchen.
Once the design has been finalised we will issue a Contract of Sale with a fixed quotation. The price we quote you includes the price of the furniture, appliances, worktops, shipping, delivery and a first fix dry fit installation.
Stage 4 - Issuing of Contracts
To confirm an order, a signed Contract of Sale and the specified Deposit payment or Service Drawing Fee will be required. The final detailed service drawings will then be completed and issued to all appropriate parties.
All component parts for the kitchen are placed on order with our suppliers. Delivery of the bulthaup items into our warehouse is approximately 16 weeks from order. There may be seasonal variations.
We aim to take delivery of all parts for your project well before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin installation. Our surveyor will continue to monitor the site to check progress to ensure a smooth and co-ordinated installation process.
An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.
As your goods are held in our own storage facility, we are able if necessary, to re-schedule our installation timing to suit delays in your build programme giving maximum flexibility.
The actual installation on site is likely to take between 5 and 10 days depending on the size of the project. During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors to answer any queries that you may have.
We normally recommend that your contractor's plumber and electrician attend site during the final days of our installation to connect the appliances to the service.
After installation is completed to your satisfaction, our designer will make a visit to offer help and advice on how to maximise the usage of your new kitchen.
Stage 5 - Terms and Conditions
To place an order for a kitchen, you will be asked to sign a Contract of Sale and to pay a deposit, normally 50% of the total value of the project. The remaining balance will be due for payment ten working days prior to the delivery and installation on site, or one month after arrival at our storage facilities, whichever is the earlier. In the event that the kitchen is not required within the next 3- 6 months but the service drawings are required, we may instead require a Service Drawing Fee prior to placing the order, which is normally 10% of the total value of the project.
If you would like to download our full Terms and Conditions, please feel free to do so below.